Discover real Viet Nam with us
Booking Terms & Conditions
BOOKING ITERMS AND CONDITIONS
Please read carefully these terms and conditions . On booking online or signing our booking form when making reservation by email, you are deemed to accept to the Terms and Conditions below and agree that you fully understand them.
These terms and conditions constitute an agreement between our company and clients.
- PRICE
Our price are quoted in america dollars. After the booking was confirmed, the tour cost may increase and decrease acording to alteration in sightseeing ticket price and other matters out of our control for example: adverse currency fluctuations, fuel costs, taxes and accommodation increases. Any such increase/decrease must be paid by or refunded to consumer. During the period of 30 days before your departure, the price of the Tour shall not be increased by the Company.
- BOOKING CONFIRMATION
All reservations to be made visa our official website, email address or in our office
All reservation request will be replied within 24 hours, If a confirmation email has not been received please contact us by phone, whatsapp as soon as possible.
- DEPOSIT AND PAYMENT METHODS
Booking must be secured by deposit 30 % of total tour price and 100 % for flight ticket, train ticket and hotel booking on tour since your booking was confirmed. This should be done via one of our available online payment methods. Customers will receive confirmation documents or vouchers within 24 hours after we have received the deposit . The remainder will be paid upon your arrive.
Advance Deposit can be made by
+ Online deposit by Onepay payment system with an additional 3 % transaction fee.
By this way, we will create the payment link and send you the link, by follow the link, you can set the payment by secure way
Note: In order to make the payment link, please send us the inquired information stated as below: Sex, full name (follow the passport), email ( that linked to credit card ), Billing address for receiving monthly bank statement.
+ Deposit by Bank transfer: This is the safest way, and you save on bank fees
Account Name : Pham Van Binh
Account No in USD: 19036609355021
Name of Bank (Tên ngân hang): Vietnam Technological And Commercial Joint Stock Bank
Bank Address (Địa chỉ): 06 Quang Trung street, Hanoi, Vietnam
Swift Code : VTCBVNVX
+ Deposit by Online payment visa paypal with an additional 3 % transaction fee. Our paypal account ID : infor@wetricetravel.com. If you are not member. Please tell us, we will guide to be member and how to pay
Payment on arrive : Credit card or cash, in case of paying by cash we accept: VND, USD, AUD, CAD. If you pay by credit card , an additional charge of 3 % will be added for Visa and Master Card
- ALTERATION
After Booking has done. If you alter your holiday or others service in contracts, we will do our best to negotiate with all related suppliers. However we cannot guarantee that such changes can be made. In case of the alterlation can be made, we will charge for any additional costs incurred including any costs imposed or incurred by any of our suppliers, and including for cancellation charges that may be incurred for sectors cancelled. You should note, for example, that a change of name on or other alteration to an airline ticket will usually incur a 100% cancellation charge and full re-booking fee.
In case of transportation, accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.
- CALCELLATION AND REFUND
- Calcellation by customer:
NON REFUNDABLE deposit for accommodation, 100% air ticket, train ticket, bus ticket price if tickets issued and following condition on tour services confirmation
A cancellation will only be confirmed when we receive your email.
Private Tour
10 days before your departure: No charge
From 4 days – 9 days before your departure: 20 % of Tour price.
Less than 3 days before your departure: 100 % Tour price
Join group tour
24 hours before depareture : No charge
Less than 24 hours : 100 % Tour price
Note : Cancellation must be notified directly to the company in writing, e-mail or confirmed by the company. Cancellations by phone will not be accepted. The cancellation time is the time Wet rice travel receives your notice and confirm.
- Cancellation by us:
In case of terrorism, natural disasters, political instability, epidemic, bad weather ( flood, typhoon, landslide ). We have to cancel the planned trip which you deposited or paid for. In such case, we will contact you for appropriate alterations or refund 100 % for your deposit or payment. We are not responsible for any incidental expenses that you may have incurred such as your booking for accommodations, flights, other tours. In circumstance, you are on tour, we cancel you trip because of unforeseen disaster ( out of our control ) such as: as earthquake, flood, typhoon, fire, disease, adverse weather, etc, we refund for services which you have not used.
Other reasons by our faults, we compensate 100 % of tour cost and responsible for involved expense such acommodation, transport, …
If traveller do not use or miss any our services, no refund or exchange can be made when you are on tour
- RESPONSIBILITY
With unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other things such as war, strikes, political chaos, riots, quarantine, customs regulations which make the itinerary later or change. We are not responsible for those and incurred costs, we have right to curtail, alter, extend or cancel a Tour.
If traveller do not follow our original programs as booking on tour or other reasons not involve to our servives such as delay transport, we will not reponsible for any injury, loss, death, delay or damage to personal property, physical harm, any expenses incurred by customer.
- OBLIGATION OF TRAVELLER
Traveller have to double check their travel documentation (International air tickets, valid passport, visa to all destinations which are included in the trip) to ensure that the dates are correct and should notify immediately of any errors or omissions to us. When Customers do not arrive on the agreed date for the Tour, we have right to cancel your trip without your agreement.
Traveller agree to conduct himself/herself in a proper manner so as to not to cause disturbance or offence to other holidaymakers
Traveller do not to damage accommodation and should such damage arise, agrees to pay the owner for the price of repair or replacement of same.
- INSURANCE
We strongly recommend that all travelers obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.
- SPECIAL REQUEST
If you have any special request such as: meals, special diet requirement and so on, please tell us by writing at the time of making booking tour, The Company will try to fulfil such requests. However, special requests cannot be guaranteed and do not form part of the Contract. No liability shall attach to the Company for failure to comply with a special request.
- COMPLAINT
During your holiday, there is any problem happens, make you do not satisfy with any aspect of the services we have arranged on your behalf, please inform your tour guide and tour operator as soon as possible . we will immediate have action to remedy the problem let you enjoy your time with us.
When the trip end, we have feedback form for you, please give us your ideals to improve quality of our tour.
If you want to complaint further, please contact to us in writing within 15 days after finishing your trip. Complaints receiced out of this timeframe will not be considered.
- CHILDREN POLICY
- From 1 – 4 year old: free chage, sleep in same bed with parents.
- From 5 – 6 year old: 50 % of tour price, separate seats, full set as adault in meals but sleep in same bed with parents.
- From 7 – 10 year old: 75 % of tour price, all services as adaults, extra bed in room.
- From 11 year old up : 100 % tour price
- Air tickets, Train ticket: Airline, train child price policy applied
- CUSTOMER PRIVACY POLICY
When you decide to book Tour, please give your personal information as follow:
+ Your Sex
+ Your full name (follow the Passport)
+ Your nationality
+ Your address
+ Your telephone
+ Your email addres
+ Your interests
We commit to protect your personal information and use in some case as follow:
– In order to provide the relevant Service Providers to complete the registration and booking of your tour.
– To upgrade our products and services.
– To keep in touch with you in necessary cases during, before and after the use of our services
– Customize the website according to your preferences.
– From time to time, your personal information may be shared and disclosed to law enforcement or investigative authorities if required by law, or necessary to prevent and detect criminal offenses and prosecute the law to protect the rights of customers.
- Traveller may be filmed or photographed during the trip. Before using your images, voice for advertising, we will ask your agreement.
